Privacy Policy

1. Introduction

Customers Support Line is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using our website or contacting our support line, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: Your name, phone number, and email address when you provide them through our website forms or during a call.
• Call data: Details of calls made to our support line, including call duration and time.
• Website usage data: Information about how you use our website, including your IP address, browser type, pages visited, and referring URLs.
• Cookies: We use cookies and similar technologies to improve your browsing experience.

3. How We Use Your Information

We use your personal information to:

• Provide and improve our consultancy and support services.
• Respond to your enquiries and requests.
• Communicate with you about our services.
• Analyse website usage to improve user experience.
• Comply with legal obligations.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers: Third-party companies that assist us in operating our website and providing our services, subject to confidentiality agreements.
• Legal requirements: When required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@customersupportline.com or call us at 0330 059 7048.